Another Crazy Day in AI: New Voice AI Suite Handles Calls Start to Finish
- Wowza Team
- Nov 3
- 4 min read
Hello, AI Enthusiasts.
If you spent the weekend unplugged, AI made sure to keep things interesting.
RingCentral just introduced a trio of talkative tools — AIR, AVA, and ACE — to handle your calls, assist your chats, and analyze your conversations before you’ve even hung up.
Meanwhile, Cisco’s putting brains at the edge with a new platform that processes data right where it’s created. Speed, security, and smarts, all packed into one sleek system.
And Facebook’s latest AI feature? It’s turning forgotten photos into fresh collages, giving your camera roll a second life (and maybe a little chaos).
Week’s barely started, but AI’s already on overdrive.
Here's another crazy day in AI:
RingCentral launches three-part agentic voice suite
Cisco builds the backbone for real-world AI performance
Facebook adds creative AI edits for photos and memories
Some AI tools to try out
TODAY'S FEATURED ITEM: Complete Voice AI Suite from RingCentral
Image Credit: Wowza (created with Ideogram)
How much revenue is your business losing from missed calls and forgotten follow-ups?
RingCentral just announced a three-part voice AI suite that tackles customer interactions from start to finish. The company, which has been building communication systems for over twenty years, released details on Business Wire about AIR (AI Receptionist), AVA (AI Virtual Assistant), and ACE (AI Conversation Expert). These tools work together to handle calls when you're unavailable, assist during live conversations, and pull insights from past interactions. The announcement positions RingCentral as a major player in the growing market for business communication AI, backed by what they say is hundreds of millions in annual research and development spending.
What each tool does:
AIR answers calls any time of day, booking appointments and capturing lead information even when your team is busy or closed—it saves details directly into Salesforce or HubSpot, hands off calls to your staff with full conversation context so customers don't repeat themselves, handles scheduling across multiple calendars, and plugs into whatever SIP-based phone system you're already using
AVA helps during live interactions, creating summaries and action items while calls and meetings are happening, drafting and translating messages in different languages, adjusting its suggestions based on what you're doing at the moment, and walking users through features they might not have discovered yet
ACE analyzes past conversations for patterns, with an Insights module that explains data in plain language, digs into why certain issues keep appearing with concrete examples and recommendations, and lets managers ask questions conversationally instead of building reports manually
Televero Health, a behavioral healthcare provider, saw appointments increase 14% and revenue jump by over $200,000 monthly in the first four months using AIR, while Echo Global Logistics noted they now have business intelligence instead of just call records
AIR is live in the US, UK, and Canada, AVA is in limited early access for US customers, and ACE's complete Insights module should be widely available by early 2026
Most businesses already know they're losing valuable information during customer calls. Someone forgets to update the CRM, important details get lost when transferring calls, or patterns in customer feedback go unnoticed because nobody has time to review hundreds of conversations. The promise of tools like these is straightforward—capture what's currently slipping through the cracks. But here's what press releases don't tell you: human conversations are unpredictable. Customers call when they're upset, explain things poorly, or need help with situations that don't fit neat categories. An AI that breezes through simple appointment requests might completely fumble when things get complicated.
The real question isn't whether the technology sounds impressive, but whether it works when your actual customers call. Early results from healthcare and logistics companies look promising, but those are controlled environments with support teams helping them along. What happens when AIR encounters a thick accent or industry-specific terms it wasn't trained on? Does AVA's real-time assistance actually help, or does it just add another distraction during important calls? Can ACE find insights that aren't already obvious to anyone paying attention? These aren't questions you can answer from a feature list. They only become clear when the system is handling your specific customers, in your particular industry, dealing with the quirks and complications that make your business different from everyone else's.
Read the full article here.
OTHER INTERESTING AI HIGHLIGHTS:
Cisco Builds the Backbone for Real-World AI Performance
/Cisco Newsroom
Cisco has introduced Unified Edge, a new AI platform built to handle distributed and agentic workloads where data is created and processed. The system combines compute, networking, and storage in one modular platform that simplifies deployment and scaling while keeping security front and center. It is designed for industries like retail, healthcare, and manufacturing that depend on real-time AI insights. With Unified Edge, Cisco is moving AI infrastructure closer to the edge to make it faster, smarter, and more efficient.
Read more here.
Facebook Adds Creative AI Edits for Photos and Memories
/Meta – Facebook Newsroom
Facebook has introduced a new AI feature that suggests photos and videos from users’ camera rolls and turns them into creative collages and edits. The feature is opt-in and fully private, allowing users to decide what to share and with whom. It helps people rediscover meaningful moments that often get buried among everyday photos. The feature is now available in the US and Canada, with plans to expand to more regions soon.
Read more here.
SOME AI TOOLS TO TRY OUT:
That’s a wrap on today’s Almost Daily craziness.
Catch us almost every day—almost! 😉
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